Welcome to the MMU "Technology FAQ" blog. Use the search bar to look for answers to Frequently Asked Questions.

eMail eric.hall@cesuvt.org with questions or suggestions for this blog.

Thursday, May 23, 2019

WeVideo Preview stuttering: FIXED

WeVideo Preview issues can typically be fixed by clearing cache, however the recent update to Chrome v74 has caused issues for many users. The symptom is choppy video preview, although sound is unaffected.

WeVideo recommends the following adjustment:
  1. In a new tab type chrome://flags/#disable-accelerated-video-decode
  2. Change Hardware-accelerated video decode to "Disabled"
  3. Restart
As always, Helpdesk and Mr. Hall are always available if you want us to fix this for you.

Sunday, November 4, 2018

Help! PowerSchool takes me to Microsoft login screen

If you accidentally click "Sign In With Microsoft" instead of "Sign In With Google" on the PowerSchool login screen you may get "stuck" on the Microsoft page. Here's how to fix it:

  1. Open Chrome Settings
  2. Search for Content Settings and open that item
  3. Click Cookies
  4. Click "Show All Cookies and Site Data"
  5. Search for PowerSchool
  6. Delete all items that appear in the Search results

This process should restore the "normal" PowerSchool login page so you can Sign In With Google.

Thursday, November 1, 2018

Audio Recording in Schoology

Recording audio into a Schoology Submission requires a few setup steps because this function uses Flash Player. If these steps are not followed and Flash is not properly "Allowed," recording will not work properly. Here is a quick screencast showing the correct settings.

Error messages may tell you need to "install Flash" but this really means "Update and Allow." Flash Player is included with Chrome so you will never have to "install" anything.

Image result for chromebook update icon
1) Your Chromebook must be up-to-date in order to record. Click the up-arrow in the lower right corner (if it is showing) to restart and update (it only takes a minute.)

2) Before you record you must manually"Allow" Flash to run in Schoology. There are no longer pop-ups or reminders about this, so it must be done manually:
  • Click the lock symbol to the left of the URL and choose "Site Settings"
  • Change the settings for Flash Player, Microphone and Camera to "Allow" (not "Ask" or "Default")
  • Reload the Schoology Tab

3) When you start recording there may be one more pop-up asking you to allow Schoology to access your camera and microphone. Click "Allow" and "Remember," then restart your recording.

Be aware that these Site Settings may need to be reset each time Chrome and Flash are updated.

Additional Troubleshooting: If you believe settings are correct and recording still does not function, try clearing cache and restarting the computer.

Sunday, September 30, 2018

Customizing the New gMail

Google has now migrated all user accounts into the "New" gMail interface, which has several new features. Many users have asked how to turn some of these off to save screen space:

1) If you don't want attachments listed as a separate line in your Inbox, go to your gMail settings (gear icon,) choose "Display Density" and change it from Default to "Comfortable" or "Compact"

2) Google has incorporated AI (Artificial Intelligence) to remind you of messages that may require follow-up. You can turn off these reminders by opening gMail settings (Gear --> Settings) and scrolling down to find "Nudges" in the General tab. Uncheck those boxes to turn off these reminders.

3) Want a little more screen space? Clicking the "hamburger" (3 lines) in the upper left will collapse the left sidebar to icons, which pop out when you mouse over them. You can also move Chat to the right side of your screen by enabling "Right Side Chat" in Settings --> Advanced.

Thursday, September 27, 2018

Downloading Files Directly to Drive

On Chromebooks and Windows computers, the default location for file downloads is the Downloads folder. Although these can be accessed through the File Manager app (blue folder icon in your Chrome Apps) or Windows file browser, here is a simple setting that helps you save files directly to your Drive:

  • In Chrome settings, search for "Downloads" 
  • Scroll down to the bottom of the page, and look for the second setting from the bottom 
  • Check the box for "Always ask" when downloading files 

With this box checked you will now be prompted to choose a location (eg. save directly to Drive) and (perhaps more useful) to rename the file before saving it. This can save you a lot of time when downloading images, PDFs, etc!

Monday, September 24, 2018

Clearing Browser Cache

Web browsers save or “cache” parts of web pages (like graphics) or even entire pages so that they will load faster in future. Sometimes it is necessary to clear the cache in order to delete this saved information, particularly if a web page changes "under the hood."

In Chrome:
  • Choose More Tools from the Chrome menu (3 dots, upper right), then Clear browsing data
  • Set the Time range to “All time
  • UNcheck boxes for History and Cookies: you only need to clear "Cached images and files"
  • Click clear data

"Cookies" refer to saved data (saved usernames and passwords, form data) saved by websites. If clearing cache does not resolve a website issue, check the box for "cookies and other site data" and clear again. WARNING: make sure you know all of your passwords before doing this!

Friday, August 31, 2018

Using the Bookmarks Bar

Using bookmarks is the most efficient way to get to your go-to websites without having to use your keyboard. Save yourself time by setting up "point and click" access!

1) To add bookmarks, click the star on the right end of the address bar or drag the lock/"i" icon to the left of the URL down into the Bookmark Bar. Using the star method, make sure you are putting the bookmark in the Bookmarks Bar folder.

2) Shorten the "Name" that appears in the bar so that it is clearer to you and/or takes up less space. Cool Trick: If you remove the name completely, you will have a small icon only, with no text! To edit a bookmark, right-click on the button and choose "Edit."

3) Show your Bookmark Bar on all pages so you can "get to anywhere from anywhere" in one click. Click on the Chrome menu (three dots in the upper right), then point to "Bookmarks" and click "Show Bookmarks Bar." The keyboard shortcut ctrl+shift+B will also toggle this on/off.

4) To create your own drop-down lists of bookmarks, right-click an empty spot in the Bookmarks Bar and choose "Add Folder." Give the folder a name and then add bookmarks to that folder to create a list.

For complete control of your Bookmarks (Delete, sort & organize, move bookmarks from Other Bookmarks to Bookmarks Bar, etc.) open the Bookmark Manager from the Chrome menu.