Welcome to the MMU "Technology FAQ" blog. Use the search bar to look for answers to Frequently Asked Questions.

eMail eric.hall@mmuusd.org with questions or suggestions for this blog.

Thursday, March 23, 2023

Setting up Filters in gMail

Setting up filters in gMail can help you automatically "sort" specific types of messages by bypassing the Inbox and placing them into labels (folders.) For example, many Juniors and Seniors receive copious email from colleges that they may want later but don't want cluttering up their Inboxes, or you may want to filter newsletters into one folder instead of having them land in your Inbox.

Here's how:

  1. Start by creating a new Label for the messages you wish to filter.
  2. Click the Settings gear in gMail and "See all settings."
  3. Click on "Filters and Blocked Addresses," then "Create new filter"
  4. Enter the criteria for what you want to filter. In the case of college emails, enter *.EDU for "sender," which will filter out all sending addresses that end in .EDU
  5. Click "create filter." NOTE: You can also click "Search" to find all current messages that match your criteria, then select them all and move them to the new label you created above.
  6. On the last screen check the boxes for "Skip the Inbox" and "Apply the Label..," then Create your filter. Messages that match your criteria will then be automatically moved to that label instead of your Inbox.


Wednesday, September 14, 2022

Organizing Your Bookmarks

Using bookmarks is an efficient way to get to your go-to websites without having to use your keyboard. Having bookmarks always showing helps you recycle your tabs so you are not overloading your computer. Here are some tips:

    • Show your Bookmark Bar on all pages so you can "get to anywhere from anywhere" in one click. Click on the Chrome menu (three dots in the upper right), then point to "Bookmarks" and click "Show Bookmarks Bar.”

    • Right/two-finger click on your bookmarks to Edit or Delete them. TIP: shorten bookmark names to save space in your Bookmark Bar. 

    • Group your bookmarks into folders to create your own drop-down lists: right-click an empty spot in the Bookmarks Bar and choose "Add Folder"

    • For complete control of your Bookmarks (Delete, sort & organize, move bookmarks from Other Bookmarks to Bookmarks Bar, etc.) open the Bookmark Manager from the Chrome menu.

Thursday, September 8, 2022

I am having trouble getting to PowerSchool

 Here are a few things to try if you are having difficulty accessing PowerSchool.

The link to PowerSchool student changed over the summer, so if you are using a bookmark it should be changed to mmuusd.powerschool.com/student

If sign-in stalls once you choose your Google account, make sure your computer is up-to-date!

Here is information about using PowerSchool on phones:

  1. The PowerSchool Mobile app must be up-to-date
  2. The District Code is ZBGH
  3. Once you enter the District Code, choose ""I'm a Student" and it should switch to Google Sign-in. If you get an error about "syncing data" or don't see this year's Courses, you will need to sign out and sign in again: Click "More" in the bottom right, then click "Account" and you will see "Sign out" in the upper right

Monday, January 17, 2022

PowerSchool takes me to Microsoft login screen

If you accidentally click "Sign In With Microsoft" instead of "Sign In With Google" on the PowerSchool login screen you may get "stuck" on the Microsoft page.
  1. Copy and paste this link to access your Content Settings: chrome://settings/siteData?search=content
  2. Search for PowerSchool
  3. Delete all items that appear in the Search results


The long way:
  1. Open Chrome Settings (browser settings, not Chromebook settings)
  2. Search for Content Settings and click on Site Settings
  3. Click on Cookies and Site Data
  4. Click See All Cookies and Site Data
  5. Search for PowerSchool
  6. Delete all items that appear in search results
This process should restore the "normal" PowerSchool login page so you can Sign In With Google.

Sunday, October 10, 2021

I can't insert pictures from my iPhone into gDocs or gSlides

If you have an image in Drive that Google doesn't "see" when you try to Insert, or if you tried to copy/paste an image from your phone (this method is unreliable and not recommended) and it doesn't print, the solution is below.

The issue is that newer iPhones are set to save HEIC (compressed) images but Google has not yet implemented support for these so gDocs doesn't "see" them. iOS will now convert HEIC images when you email or text them, or you can upload photos to https://heictojpg.com/, download as JPG and insert.

The long-term option if you have enough space on your phone is to change the setting in Settings --> Camera --> Formats to "Most Compatible" and your phone will save "normal" JPG images and MP4 videos. True: this will use a bit more space on your phone but you won't have trouble using your media in other tools. You can also just change this setting when you know you are taking a picture that you want to insert into a document or slideshow.

Tuesday, September 7, 2021

HELP! My Chromebook won't turn on!

The "Chromebook Blackout" can occur occasionally when a computer's battery has died completely or some other power incident has occurred.

If your Chromebook will not power on:
  1. With the lid closed, look on the right side for a blinking white light. If this light is on, so is your computer!
  2. If the computer is on (blinking light,) hold down the power button for a LONG time, like 30 seconds or more, to make sure the computer is off (eg. light stops blinking) then skip to step 5.
  3. Plug in the computer. You should see an orange light next to the right side charging port (even if the charger is plugged in to the left side) indicating the laptop is being charged. If not, check that the charger is solidly connected in the middle and plugged in to a live power source (eg. power strips are switched ON!) 
  4. If you still see no charging light, hold down ESC, Reload and Power for a full minute.
  5. Press the power button, once, briefly. A lingering but firm touch, no more. Seriously, this and the next step is where it goes wrong. You think it didn't turn on so you press the button again, or (worse) hold it down, and then the power management chip gets really confused 'cause you're telling it to turn on/off/on/off again.
  6. WAIT. It won't be long, but we are used to technology jumping to life instantly and in this case the 30 seconds it takes to restart may seem like forever. You should see the screen shift greys slightly, then that friendly white startup screen comes on.
If you are not successful with these steps, bring your computer to the Helpdesk in the computer lab.

Tuesday, March 2, 2021

Help! Suddenly I can't print!

The Papercut printing system was recently updated and some users are reporting that they are unable to print. These steps should re-enable your printing capability:

  1. A Chromebook must be up-to-date in order to print. Simply sign out or restart to update. Remember: don't shut down by holding down the power button, as that "crashes" the computer and may not apply updates!
  2. Print your document and choose "See More"
  3. Make sure the top grey drop-down says "show destintions for <your username>@mmuusd.org"
  4. Choose K9-Black on Papercut
  5. The first time you print after this update you will need to sign in to papercut with your school Google ID and "Allow" access. This will only be necessary once.
An additional note: if you have not replaced your user profile since early September (eg. when the Chrome 85 update was released) you will want to do so! This fixes a number of issues including slow performance and Google Meet issues.