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Thursday, December 18, 2008

What is an .EML file? What do I do with it?

Q: I received a forwarded message with an attachment ending in ".eml," but no actual message or only a short message. What is this? How do I open the attachment?

A: eMail programs such as Microsoft Outlook, Outlook Express, and Mozilla Thunderbird save individual messages as .eml files. When you receive one of these as an attachment, it is most likely forwarded from someone who is using one of these email programs.

T: As with ALL attachments, you should save the .eml attachment before trying to open it. *** Many "hoax" and virus-infected messages appear in this format, and saving the file assures that it gets scanned by your anti-virus program ***

Most Windows computers include Outlook Express, so double-clicking the message after saving it will open that program. Outlook will prompt you to set up an account - you can cancel that section and it will open your message.

Windows and Mac users can also open these files in "plain text" format, since these messages are essentially text files "encapsulated" in email code. To do this, simply change the ".eml" extension on the file to ".txt" In general this is NOT recommended (it does not change the type of file, and will usually cause problems) but in this case it will work. Windows computers will open the file in Notepad, Macs in TextEdit. In this format, the message will include some "code" at the top, with the message text in the middle.

Wednesday, October 15, 2008

"Page Cannot Be Displayed"

Q: Why do I see "Page Cannot be Displayed" when I go the the web? Is the server down?

A: The browser message "Page Cannot Be Displayed" or "Server Not Found" indicates that your browser could not connect to the site you were trying to go to. If this message comes up when you first open the browser (Firefox, Internet Explorer or Safari) it could indicate a connection issue, and mis-typed address, an outdated address or a web server that is temporarily offline or having traffic issues.

T: If you are using an eMac (white Apple computer) there is a "known issue" involving the network cards not waking up quickly. It is best to wait 30+ seconds after waking up your eMac before trying to go to a web site. If your browser opens up to your home page but then you get the "Server Not Found" message when trying to go somewhere else, try going to a known site (Google) to make sure you have a good connection to the Internet.