Welcome to the MMU "Technology FAQ" blog. Use the search bar to look for answers to Frequently Asked Questions.

eMail eric.hall@cesuvt.org with questions or suggestions for this blog.

Monday, December 5, 2016

Where do my Downloads go?

Even Chromebooks have a Downloads folder, which is the default saving location for downloads and screenshots. Downloads can be accessed via the File manager app (blue folder icon in your Apps) but here's a setting that everyone should apply:
  • In Chrome settings, scroll down to "Show advanced settings"
  • Scroll down more to find the Downloads section
  • Check the box for "Always ask"
With this box checked you will now be prompted to choose a location (eg. save directly to Drive) and (perhaps more useful) to rename the file before saving it. This can save you a lot of time when downloading images, PDFs, etc!


Thursday, September 22, 2016

Color Printing at MMU

First and foremost, please keep in mind that color printing is expensive so should only be used when necessary or required for a project.

Please make sure to check your work carefully so that you only need to print color ONCE!

Laptops are not directly connected to color printers, however you can print to the color copiers in the Library, Computer Lab and Learning Lab by:

1) Using a Windows computer located in those rooms

  • Generic login for Windows is UN: mmu PW: cougars
  • Google logins will be erased when you log out of the computer

2) Using the Windows printers and not CloudPrint

Tuesday, September 13, 2016

Taking Screenshots on HP210 (silver) laptops

The Chromebook shortcut for screenshots is ctrl+F5, however in this particular laptop the F5 button only works if you also hold down the Fn key so it is ctrl+Fn+F5 for a full screen shot and ctrl+shift+Fn+F5 to grab just part of a screen. True: The PrntScrn button may also function for full screen shots.

Saturday, September 10, 2016

Flash player Updates on CloudReady Computers

There is a confirmed a bug in the current version of CloudReady (the software on our "converted" Chromebooks) that may prevent Flash player from updating properly on 11th/12th grade laptops. This bug does not seem to affect all computers, but the symptoms are that Middlebury Languages, The Americans online textbook and other sites/tools that rely on Flash Player may not function properly (error message "cannot load plugin.")

If you have difficulty with plugins on these or other websites you can bring your computer to Helpdesk and they will fix it, OR students have permission to perform the following fix themselves:

1) Make sure the Chromebook is updated (up-arrow in the lower right)
2) Open Chrome Settings and click "check for updates" underneath Adobe Flash
3) If the update fails or does not update yet the websites still do not work, apply the fix below

The following steps take you "under the hood" to manually remove Flash, and it will be reinstalled when you reboot. Students have permission to perform this fix themselves, or they can bring the computer to Helpdesk to have the fix installed:

1. Push Ctrl+Alt+T, then type shell and push enter. This opens Terminal.
2. Type cd /usr/share/oem/pepper and push enter (TIP: you can copy this command, but you need to use ctrl+SHIFT+V to paste it into Terminal)
3. Type sudo rm flash_installed, then enter
4. type the password: chrome (you won't see this when you type, hit enter when done)
5. Shut down, then restart. Upon restart, wait for the prompt to install Adobe Flash.

Monday, June 13, 2016

Web Streaming on CloudReady (Chrome) Computers

Netflix, Hulu and Amazon Prime require extra plugins and do not automatically play in the Chromium browser on computers with CloudReady. These will work by enabling one built-in plugin called "WeDevine" and (for Netflix) installing and configuring the User Agent Switcher extension.

1. Go to Chrome://Settings, find Widevine Content Decryption Module and and click "Install" or "Check for Updates"
2. Install this extension
3. Right-click on the extension icon and choose "options"
4. In the custom user-agent list enter:
     Name: CloudReady Widevine
     String: (TIP: copy and paste this entire line!)
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2709.0 Safari/537.36 
     Group: Chrome (should fill in automatically)
     Append: Replace
     Indicator Flag: IE
5. Once all of this is filled in, click "Add"

IMPORTANT: This extension may interfere with some websites (WeVideo in particular) resulting in an "incompatible browser" message. To make sure it is only active on the pages where it is necessary:

6. Click on "Permanent Spoof list" (on left)
7. Enter the domain you wish to use (eg. netflix.com) and "add" 

Feel free to contact Mr. Hall if you need assistance with this installation. 

Monday, September 14, 2015

Clearing Browser Cache

Web browsers save or “cache” parts of web pages (like graphics) or even entire pages so that they will load faster in future. Sometimes it is necessary to clear the cache in order to delete this saved information, particularly if a web page changes "under the hood."

In Chrome:
  • Choose More Tools from the Chrome menu (3 dots, upper right), then Clear browsing data
  • Use the drop-down menu to clear “from the beginning of time
  • UNcheck all boxes except "Cached images and files"
  • Click clear browsing data

"Cookies" refer to saved data (saved usernames and passwords, form data) saved by websites. If clearing cache does not resolve a website issue, check the box for "cookies and other site data" and clear again. WARNING: make sure you know all of your passwords before doing this!

Thursday, September 3, 2015

How can I use multiple Google accounts without logging in and out all the time?

Many of us use multiple Google accounts (eg. one for school and one for home, which is recommended in school policies) but it's a hassle to log in and out of them all the time. Here is an easy way to set up and switch smoothly between accounts:

1) Log in to Chrome (not just Drive or gMail) using your CESU account (this is automatic on a Chromebook.) Choose "Link Data." This will become the default/primary account.

2) Go to Drive or gMail, click on your user icon (upper right) and choose "Add Account." There is no need to sign out of your primary account before doing this.

Once both accounts are logged in, you can switch smoothly between them by clicking on your user icon and choosing the other account.

When you navigate to a service that uses Google login, you will choose the correct account from a list.

CAUTION: Once you enable two accounts, make sure your school work is always done with your school account!