Welcome to the MMU "Technology FAQ" blog. Use the search bar to look for answers to Frequently Asked Questions.

eMail eric.hall@cesuvt.org with questions or suggestions for this blog.

Friday, October 20, 2017

Downloading Files Directly to Drive

On Chromebooks and Windows computers, the default location for file downloads is the Downloads folder. Although these can be accessed through the File Manager app (blue folder icon in your Chrome Apps) or Windows file browser, here is a simple setting that helps you save files directly to your Drive:

  • In Chrome settings, search for "Downloads" 
  • Scroll down to the bottom of the page, and look for the second setting from the bottom 
  • Check the box for "Always ask" when downloading files 

With this box checked you will now be prompted to choose a location (eg. save directly to Drive) and (perhaps more useful) to rename the file before saving it. This can save you a lot of time when downloading images, PDFs, etc!

Monday, September 11, 2017

Help! I Can't Log In to Schoology!

The first thing to remember about our Schoology login is that we use Google to log in, but this works best when you go to CESU.schoology.com (not WWW.schoology.com)

If you use more than one Google account, Schoology will show you a list of users to choose from. Most of the time this works fine, but occasionally Schoology will just "blink" and return to the list of accounts. If this happens to you, here's how to fix it:

1) Press CTRL + Shift + backspace to open the "clear browser settings" window.
2) Make sure the drop-down menu is set to "the beginning of time."
3) UNCHECK all boxes except "Cached images" and "Cookies" (third and fourth boxes)

These steps will log you off of all accounts. Log back in to Drive or gMail with your CESU account first and Schoology login should work properly.

Friday, September 1, 2017

How can I use multiple Google accounts without logging in and out all the time?

Many of us use multiple Google accounts (eg. one for school and one for home, which is recommended in school policies) but it's a hassle to log in and out of them all the time. Here is an easy way to set up and switch smoothly between accounts:

1) Log in to Chrome (not just Drive or gMail) using your CESU account (this is automatic on a Chromebook.) Choose "Link Data." This will become the default/primary account.

2) Go to Drive or gMail, click on your user icon (upper right) and choose "Add Account." There is no need to sign out of your primary account before doing this.

Once both accounts are logged in, you can switch smoothly between them by clicking on your user icon in the upper right and choosing the other account.

When you navigate to a service that uses Google login, you will choose the correct account from a list.

CAUTION: Once you enable two accounts, make sure your school work is always done with your school account!

Monday, August 28, 2017

Clearing Browser Cache

Web browsers save or “cache” parts of web pages (like graphics) or even entire pages so that they will load faster in future. Sometimes it is necessary to clear the cache in order to delete this saved information, particularly if a web page changes "under the hood."

In Chrome:
  • Choose More Tools from the Chrome menu (3 dots, upper right), then Clear browsing data
  • Use the drop-down menu to clear “from the beginning of time
  • UNcheck all boxes except "Cached images and files"
  • Click clear browsing data

"Cookies" refer to saved data (saved usernames and passwords, form data) saved by websites. If clearing cache does not resolve a website issue, check the box for "cookies and other site data" and clear again. WARNING: make sure you know all of your passwords before doing this!

Monday, October 3, 2016

Taking Screenshots on HP210 (silver) laptops

The Chromebook shortcut for screenshots is ctrl+F5, however in this particular laptop the F5 button only works if you also hold down the Fn key so it is ctrl+Fn+F5 for a full screen shot and ctrl+shift+Fn+F5 to grab just part of a screen. True: The PrntScrn button may also function for full screen shots.

Thursday, September 22, 2016

Color Printing at MMU

First and foremost, please keep in mind that color printing is expensive so should only be used when necessary or required for a project.

Please make sure to check your work carefully so that you only need to print color ONCE!

Student laptops are not directly connected to color printers, however you can print to the color copier in the computer lab by using one of the computers there.

Saturday, September 10, 2016

Flash player Updates on CloudReady Computers

NOTE:  as of Sept. 2017 the process described below should no longer be necessary.

The Cloudready OS on our 11th and 12th grade laptops does not automatically update Flash, and Flash player can sometimes become corrupted when Chrome updates. This affects video playback and audio recording in Schoology and Middlebury Languages, The Americans online textbook and other sites/tools that rely on Flash Player may not function properly (symptom is an error message "cannot load plugin.")

If you have difficulty with plugins on these or other websites you can bring your computer to Helpdesk and they will fix it, OR students have permission to perform the following fix themselves. The follow steps must be followed precisely:

  1. Make sure the Chromebook is updated (up-arrow in the lower right)
  2. Press Ctrl+Alt+T. This opens a black screen (Terminal) with crosh> on the left
  3. Type shell and push enter. The prompt on the left edge should now read chronos@localhost
  4. Type cd /usr/share/oem/pepper and push enter (TIP: There is a space after "cd" and you can copy this command, but you need to use ctrl+SHIFT+V to paste it into Terminal)
  5. Type sudo rm flash_installed, then enter
  6. Type the password: chrome (you won't see this when you type, hit enter when done)
  7. Shut down, then restart. 
  8. Once restarted go to Chrome settings, look for Adobe Flash and click "install." Also install the Proprietary Codecs (to the right of Flash.)
  9. Once Flash is installed, you will be prompted to restart again
NOTE: You may need to "allow and remember" access to your microphone after this update.