Welcome to the MMU "Technology FAQ" blog. Use the search bar to look for answers to Frequently Asked Questions.

eMail eric.hall@cesuvt.org with questions or suggestions for this blog.

Thursday, August 27, 2009

Should I call the HelpDesk?

What do you do when you have computer issues? Is picking up the phone your first inclination? What if tech staff are not available by phone?

As technology use increases in our schools it is becoming increasingly challenging for technology staff to be available to answer everyone's questions as well as building and maintaining our systems. Before you pick up the phone, it would help us tremendously if you could perform a few troubleshooting steps and get as much information as possible about the issue.

This troubleshooting questionnaire includes tips and suggestions of things to try and information to gather before seeking support by phone.

If you have a specific "How do I do this...." question, try the program's Help menu or even a quick Google search with keywords related to what you want to do. You may be surprised at how easy some answers are to find online!

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